General Questions
I live outside of the U.S. Can I buy items on BSR Media?
How do I find the item I want to buy?
I've found the item I want, how do I buy it?
Do I have to pay with a credit card?
What does condition mean?
How do I contact a seller?
How does a seller know where to ship my item?
Can I view other items a user is selling?
How much is shipping?
What if I don’t want to deal with another user?

After You Have Ordered
How do I check the status of my order?
When will my item ship?
How will my item ship?
Can I cancel an order I have placed?
I have received the wrong item.
How do I leave feedback?

Sellers Questions

General Questions
How do I sell my item on BSR Media?
I live outside of the U.S. Can I sell my items on BSR Media?
Why do I need to verify my sellers account?
How do I verify my sellers account?
What are the fees to list an item on BSR Media?
How do I contact a buyer?

Listing Your Item
How do I list an item on BSR Media?
How do I decide what condition my item is in?
How much should I charge for my item?
What if the item I want to sell is not listed?
What if I find an error in a listing?
How long does my listing appear on BSR Media?
How do I edit a listing?
How do I delete a listing?

Payment Questions
How do I get paid?
How do I change my payment method?
When do I get paid?

Fulfillment Questions
What happens after my item has sold?
How do I know where to ship my item?
When do I have to ship my item?
How should I ship my item?
How should I prepare my item for shipping?
How do I let my buyer know I have shipped their item?
How do I leave feedback?

Order Problems
I said I shipped an item, but realized I no longer have it.
My item is not in the same condition as when I listed it.
I shipped my item, but it was returned to me.
I have shipped my item, but the buyer wants to return it.

I live outside of the U.S. Can I buy items on BSR Media?
At this time, we only allow people with a U.S. shipping address to purchase items from other users.

How do I find the item I want to buy?
There are several ways to find the item you are looking for. The first is to use the search feature. Just enter a few keywords and the most relevant items will be shown. Another way to find the item you are looking for is by looking through our categories. All of the items on our site are listed by genre to make them easier to find.

I've found the item I want, how do I buy it?
To purchase an item, first click on the "add to cart" link. This will add the item to your virtual shopping cart. You can change the quantity of an item as well as remove it from your cart. Once you are happy with the contents of your cart, click the "proceed to checkout" link. On this page you will enter your shipping and billing information. To place your order, click the "submit order" link. Shortly after you submit your order, you will receive a confirmation email summarizing the contents of your order.

Do I have to pay with a credit card?
Yes, we only accept payment via credit cards. This allows sellers to be paid quickly and buyers to receive their items in a timely manner.

What does condition mean?
Every item that is listed on BSR Media is rated by its condition. This rating helps determine the price of an item. Please see the table below for a description of each condition.

New	Item must be in perfect condition and be factory sealed. If item is a dvd or cd, it must be factory sealed with shrinkwrap. The item cannot have any holes or cuts to the barcode or case.
Like New	The item does not have to be factory sealed, but it must be in perfect condition and include original manuals, inserts, etc.... The item cannot have an holes or cuts to the barcode or case.
Good	The item includes original manual, inserts, etc., but they do not have to be in perfect condition. The dvd, cd, or tape must still function properly and not skip.
Acceptable	The item may or may not include the original packaging. The dvd, cd, or tape must still function properly and not skip.

How do I contact a seller?
You can contact any seller on BSR Media by clicking on the contact link next to the item they are selling. Also, if you have had a transaction with this user in the past, you may retrieve their email address and contact them directly using the same method.

How does a seller know where to ship my item?
When you purchase an item on BSR Media, you will enter an address to have your items shipped to. This address will then be given to the seller.

Can I view other items a user is selling?
Yes. You can view all of the other items a user is selling by clicking on their username. This will bring you to a page that lists all of the other items a user is selling.

How much is shipping?
Shipping is free if you choose the "Standard Shipping" option. If you need your order faster, some sellers offer priority shipping. If you choose priority shipping, the shipping cost is $2.50 per item.

What if I don’t want to deal with another user?
No problem, just go to our block user page and find the user you no longer wish to deal with. Once you have added a user to your blocked users list, they will no longer be allowed to take place in transactions with you.

How do I check the status of my order?
You can check the status of your order through the your account section of the site. You can find the date your order was shipped as well as any tracking information the seller may provide.

When will my item ship?
BSR Media requires that sellers ship your item out within two days. If the seller has not shipped your items out within two days, your order will be canceled. This is done to ensure that you get your items as soon as possible.

How will my item ship?
If you chose "Standard Shipping", your items will be shipped via USPS media mail or any faster shipping service. If you chose "Priority Shipping", your items will be shipped via USPS Priority mail or any faster shipping service.

Can I cancel an order I have placed?
You can cancel an order that has not shipped yet. To do so, go to the your account section of the site and click the cancel link next to your order. If you don't want to cancel your entire order, you may do so by clicking the cancel link next to each item you would like to cancel.

I have received the wrong item.
If you have a problem with a transaction, the first step to resolving it is to contact the seller directly. You can contact the seller by going to the your account section of the site and finding the order in question. On the order page, their will be a link that allows you to contact the seller.

How do I leave feedback?
You can leave feedback by going to the your account section of the site and finding the order that you would like to leave feedback for. On the order page will be a link to a page that allows you to leave feedback.

How do I sell my item on BSR Media?
Selling you item on BSR Media is easy. You can start by clicking here. The first step is to find the item that you would like to sell. Once you've found the item, you will be asked to fill out a short form describing your item. If this is your first time selling on BSR Media, you will be asked to verify your account. Once you are verified, your item will be listed immediately for sale.

I live outside of the U.S. Can I sell my items on BSR Media?
No, in order to sell items on BSR Media, you must live in the U.S. We do this to ensure that buyers receive their items in a timely matter.

Why do I need to verify my sellers account?
We ask that you verify your account to protect buyers. We use your credit car information to verify your identity. You are not charged anything to verify your account.

How do I verify my sellers account?
The first time you sell an item on BSR Media you will be asked automatically to verify your account. You only need to verify your account once and then you are done.

What are the fees to list an item on BSR Media?
There are no fees to list an item for sale on BSR Media. However, we do collect a commission when an item has sold. The commission fee is 8% of the selling cost plus an additional $0.49 per item.

How do I contact a buyer?
You can contact a buyer by clicking on the contact link next to their name. Also, if you have had a transaction with this user in the past, you may retrieve their email address and contact them directly using the same method.

How do I list an item on BSR Media?
Selling you item on BSR Media is easy. You can start by clicking here. The first step is to find the item that you would like to sell. Once you've found the item, you will be asked to fill out a short form describing your item. If this is your first time selling on BSR Media, you will also be asked to verify your account. Once you are verified, your item will be listed immediately for sale.

How do I decide what condition my item is in?
Please refer to the table below to determine what condition your item is in. You can also describe the condition of your item in the notes section of your listing.

New	Item must be in perfect condition and be factory sealed. If item is a dvd or cd, it must be factory sealed with shrinkwrap. The item cannot have any holes or cuts to the barcode or case.
Like New	The item does not have to be factory sealed, but it must be in perfect condition and include original manuals, inserts, etc.... The item cannot have an holes or cuts to the barcode or case.
Good	The item includes original manual, inserts, etc., but they do not have to be in perfect condition. The dvd, cd, or tape must still function properly and not skip.
Acceptable	The item may or may not include the original packaging. The dvd, cd, or tape must still function properly and not skip.

How much should I charge for my item?
When you list your item we try to provide you with a suggested sale price. You can use this suggested price or look at what other users are selling the same item for to determine your price.

What if the item I want to sell is not listed?
If you don't see the item listed on our site, just send us an email that includes the title, format and upc of the item you would like to sell.

What if I find an error in a listing?
If you think the information we have for a listing is incorrect, please send us an email telling us what is incorrect and a link to where we can verify the correct information.

How long does my listing appear on BSR Media?
Your listing will appear on BSR Media until it sells for no charge. We want to help you sell your item and do so for no listing fee.

How do I edit a listing?
You can edit your listing by going to the your account section of the website and finding the listing you would like to edit. Next to your listing will be a edit listing link. This link will allow you to edit the price, quantity and notes for your listing.

How do I delete a listing?
You can delete your listing by going to the your account section of the website and finding the listing you would like to remove. Next to your listing will be a link to remove your listing.

How do I get paid?
You can receive payment by either a check or paypal. Please note that there is a $3.00 processing fee for payment via check. We will send payment to your default shipping address if you chose payment via check or to your email on file if you chose payment via paypal. We send out payments on the 15th and 30th of each month for transactions that were shipped before the 10th and 25th of the month.

How do I change my payment method?
You can change your payment method by going to the your account section of the site and clicking the "Update your payment method" link.

When do I get paid?
We send out payments on the 15th and 30th of each month. If you chose to be paid via paypal, you should see the funds the same day. If you chose payment via a check, please wait 3-5 days for your payment to arrive.

What happens after my item has sold?
After your item has sold, we will send you an email telling you where to ship your item. Once you have shipped your item, you must mark your item as shipped via the your account section of our site. If you do not mark the item as shipped within two days of the order being placed, the order will be canceled and you will not receive payment. This policy is in place to ensure that buyers receive their items in a timely manner.

How do I know where to ship my item?
Once your item has sold, we will send you an email telling you where to ship your item. You can also view the ship to address via the your account section of our site.

When do I have to ship my item?
You must ship your item within two days of the order being placed. If you do not mark the item as shipped, the order will be canceled and you will not receive payment. This policy is in place to ensure that buyers receive their items in a timely manner.

How should I ship my item?
If the buyer has selected "Standard Shipping", you must ship your item via USPS media mail or any faster shipping service. If the buyer has selected "Priority Shipping", you must ship your item via USPS Priority mail or any faster shipping service.

How should I prepare my item for shipping?
When packaging your item, please provide plenty of packing materials such as bubble wrap or newspaper to ensure that the item does not get damaged in transit. You may also want to include an invoice along with the item in case the address on the packaging becomes unreadable.

How do I let my buyer know I have shipped their item?
Once you have shipped your item, you must mark it as shipped via the your account section of our site. Once you have marked it as shipped, the buyer will be notified that their item is on the way.

How do I leave feedback?
You can leave feedback by going to the your account section of the site and finding the order that you would like to leave feedback for. On the order page will be a link to a page that allows you to leave feedback.

I said I shipped an item, but realized I no longer have it.
First, contact the buyer and explain the situation to them. You may then issue them a refund by finding the order via the your account section of the site and clicking the issue refund link.

My item is not in the same condition as when I listed it.
First, contact the buyer and explain the situation to them. You can then either ship them the item or issue them a refund. You can issue a refund by find the order via the your account section of the site and clicking the issue refund link.

I shipped my item, but it was returned to me.
You must contact the seller to confirm that they have provided the correct address. After you hear back from the buyer, you can either resend the item or issue them a refund. You can issue a refund by finding the order via the your account section of the site and clicking the issue refund link.

I have shipped my item, but the buyer wants to return it.
You are not obligated to accept returns, but if you wish to contact the buyer and tell them to ship the item back to you via a service that offers online tracking. Once you have received the item, you can then issue them a refund. To issue a refund, find the order via the your account section of the site and click the issue refund link.